"Our refund policy applies to unused services. If you decide to cancel a service before using it, you can request a refund."

- "To request a refund, send us an email with your name, service number and reason for the cancellation. We will process your request and provide you with additional instructions if necessary."

- "You should note that cancellation fees may be applied according to the conditions of the contracted service. These rates will be deducted from the full refund."

- "Once your refund request is approved, it will be processed within a certain period of time and you will receive the refund through the same payment method used when contracting the service."